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What's in this for me?

Personal improvement - all of us can improve. There is always benefit in improving performance - both mine and others.

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Personal Responsibility

To help me recognise that by taking personal responsibility for my own actions I can have a greater influence on the world around me.

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Willingness to change myself

To gain insight into how ready and willing I am to change and how I may resist change.

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Having a coach

To provide support and critical questioning, leading me to plan and take responsibility for what needs to be done.

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Seeking and acting on feedback

To find out what others think of the way I do things and to work on suggestions for change.

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Turning positive experiences into useable tools

To encourage me to record my own 'tools'.

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Active listening

To provide a framework to help me listen actively.

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Assertiveness

To help me become more assertive.

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Being innovative

To recognise where and when the business need requires innovation and to be able to create and introduce new ideas and solutions successfully.

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Blocks and barriers

To help me recognise and overcome the blocks and barriers that get in the way of my learning and development.

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Breakdown and Breakthrough

To enable me to achieve breakthroughs by realising that barriers, setbacks and upsets occur and can be overcome.

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Business purpose awareness

To focus planning and activity on the purpose, strategy and objectives of the business.

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Change curve

To illustrate typical experiences in response to change.

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Coaching

To help others to develop themselves.

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Communications model

To illustrate some of the blocks, barriers and challenges to communicating effectively.

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Conscious and unconscious competence

To help me recognise that there are patterns relating to what I know, how I develop skills and my capability for passing them on.

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Creating 'Yes sets'

To create a positive start to meetings by establishing good rapport, resulting in greater achievement of win-win outcomes.

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Creativity tools

To enable me to express fresh ideas and consider new and different ways of doing things.

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Decision-making methods

To illustrate how decisions are often made in groups and to develop ways to improve my decision making in groups.

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Drama Triangle

To help me stand back, notice what is going on and avoid intervening inappropriately.

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Drivers

To outline a method for looking at people's preferences and how this influences their behaviour.

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Effective meetings

To design and manage meetings so they generate good outcomes.

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Facilitation

To enable me to understand the key points about facilitation and know how to get more information about developing my skills in facilitation.

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Feedback - giving and receiving

To outline some ways to give and receive feedback.

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Feedback - quick, immediate and positive

To outline a step by step approach to giving immediate positive feedback.

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Five types of change

To help me to recognise the nature of change and so choose the response most likely to work in the particular circumstances.

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'Fried Egg'

To enable me to engage and communicate more effectively with people by connecting the reason Why with the What and the How in relation to a situation.

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Ground rules

To obtain agreement on behaviours and roles appropriate to the objectives of a group meeting together.

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Humour and Smile

To lighten and brighten work and help bring enjoyment and perspective.

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“Iceberg”

To recognise that what people 'share' is only a part of themselves.

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Internal customers

To help me to recognise my internal customers and how I might meet their needs more effectively.

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Johari's Window

To expand my potential by disclosure and feedback.

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Learning Log

To enable me to keep an account of my learning - something I now know or can do which I could not do before - and how I have noticed and understood this.

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Learning styles

To illustrate different learning styles and ways to make learning easier.

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Making a case in 5 minutes

To put my message across to busy people, with clarity and impact, when I have limited time to achieve agreement.

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Managing the politics

To provide an approach to managing the political dimension of a situation.

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Mental models

To help me understand mental models and their impact on behaviour.

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Mood map

To show how different 'moods' impact on how we interact with other people.

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Networking

To keep in touch and up to date - and to make useful connections across a web of diverse people.

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Non-verbal communications

To highlight the importance of the non-verbal element in communication. To offer some suggestions to help me improve my reading of non-verbal communication.

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Out to lunch

To enable me to recognise that people cannot concentrate all of the time and where I go when I stop paying attention.

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Paradox of control

To help me recognise that, while I may seek to be in control, much of the time I cannot be so!

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Personal reflection

To increase my personal awareness by learning the skills of reflection.

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Personal style and effectiveness - the GRID

To enable me to work more effectively with people, by identifying my own and other people's styles within a framework.

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Plan-do-study-act (PDSA)

To enhance our contribution to the business by building the discipline of reviewing and learning into our day to day actions.

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Please mind the gap

To help me communicate more effectively by understanding the 'gap' between what people say and what they may mean.

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Pre-meeting meeting

To get to know someone informally/socially - their personality, likes and dislikes - before sitting down to do business together. To break the ice and to start out on the right foot.

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Prepare

To make time to prepare myself and my materials for conversations, meetings and chance encounters.

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Project champions

To get support from a powerful or influential person who believes in my project.

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Project Review

To check where I/we are am in a project -so that I/we can get back on track or change tack.

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Questioning triangle

To get the best from good questioning.

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Quick wins

To help maintain a positive attitude to longer term initiatives (e.g. large change programmes) by identifying small achievable steps.

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Rapport

To enable me to connect with other people more effectively.

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Readiness for change

To enable me to understand how ready the organisation (or part of the organisation that I want to change) is to be able and willing to embark on the 'change journey'.

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Replace 'but' with 'AND'

To build on the conversations and ideas of others. To replace opposing views or reasons why not with constructive possibilities.

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Requests and promises

To turn intentions into reliable outcomes.

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Risk management

To diminish risk by taking action in an open climate.

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Stop, Start and Continue

To illustrate a simple and effective way to give feedback, especially in a group situation.

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Stretch and Panic

To become aware of how being in a different mental state affects my learning and performance.

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System of profound knowledge (SoPK)

To help understand how the System of Profound Knowledge (SoPK) offers deep insight into implementing change.

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Testing ideas on others

To gain clarity and understanding about issues and opportunities, by discussing them with someone who is not an immediate work colleague.

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The A Team

A powerful checklist to enable me to test the health of any team to which I belong or with which I am working and to improve team performance

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The voice of the customer

To internalise my customers' needs.

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Time Management

To provide a simple model that can help me make best use of my time.

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Trust and Co-operation

To build trust, involvement and co-operation with others.

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Understanding and dealing with resistance

To enable me to understand resistance and learn some ways to deal with resistance.

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Understanding Power

To understand the nature and roots of power so that I can use it constructively.

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Valuing others

To help me to start out with positive regard for others so that engaging with them is much easier.

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Variation

To see how variation is the basis of measuring for improvement

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“Visioneering”

To use the creative inspiration of a vision of the future - together with the rigour and discipline of engineering design - to bring about a powerful goal and a strategy for attaining it.

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Walking the talk - MBWA

To enable me to demonstrate that I am interested in everything that is going on within my business and in the people who make things happen.

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Win-win

To go beyond fudge and compromise.

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Your truth and mine

To improve how I relate to other people by valuing and understanding others' ‘truths'.

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